We collect information to provide better services to our users. The types of information we collect include:
Personal Information
- Name, email address, and phone number
- Billing address and payment information
- Account credentials and preferences
- Customer support communications
Technical Information
- Device information (IMEI, device model, OS version)
- Network usage data and connection logs
- IP addresses and location data
- Website usage analytics and cookies
Service Usage Information
- Data usage patterns and consumption
- Service activation and deactivation records
- Customer service interactions
- Billing and payment history
We use the information we collect for the following purposes:
Service Provision
- Activate and manage your eSIM services
- Process payments and billing
- Provide customer support and technical assistance
- Monitor network performance and optimize services
Communication
- Send service-related notifications and updates
- Respond to your inquiries and support requests
- Provide promotional offers (with your consent)
- Send important account and security information
Improvement and Analytics
- Analyze usage patterns to improve our services
- Develop new features and offerings
- Conduct research and analytics
- Ensure security and prevent fraud
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
- Mobile network operators for service delivery
- Payment processors for transaction handling
- Cloud service providers for data storage
- Customer support platforms
Legal Requirements
- When required by law or legal process
- To protect our rights and property
- To prevent fraud or security threats
- With your explicit consent
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
We implement comprehensive security measures to protect your information:
Technical Safeguards
- End-to-end encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and penetration testing
- Multi-factor authentication for account access
Organizational Measures
- Employee training on data protection
- Access controls and need-to-know basis
- Regular security policy updates
- Incident response procedures
Compliance Standards
- ISO 27001 Information Security Management
- SOC 2 Type II compliance
- PCI DSS for payment processing
- GDPR compliance for EU users
You have several rights regarding your personal information:
Access and Control
- Access your personal information in your account
- Update or correct your information
- Download your data in a portable format
- Delete your account and associated data
Communication Preferences
- Opt out of promotional communications
- Choose notification preferences
- Manage cookie settings
- Control data sharing preferences
GDPR Rights (EU Users)
- Right to be forgotten
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with supervisory authorities
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Account Information
- Retained while your account is active
- Deleted within 30 days of account closure
- Some information may be retained for legal compliance
Usage Data
- Network logs retained for 12 months
- Billing records retained for 7 years
- Anonymized analytics data may be retained longer
Support Communications
- Customer service records retained for 3 years
- Chat logs and emails for quality assurance
- Deleted upon request unless legally required
As a global service provider, we may transfer your information internationally:
Transfer Safeguards
- Standard Contractual Clauses for EU data transfers
- Adequacy decisions where applicable
- Binding Corporate Rules for internal transfers
- Your explicit consent when required
Data Localization
- EU user data processed within the EU where possible
- Local data residency requirements respected
- Transparent disclosure of data locations
We use cookies and similar technologies to enhance your experience:
Types of Cookies
- Essential cookies for website functionality
- Analytics cookies for usage insights
- Preference cookies for personalization
- Marketing cookies for relevant advertising
Cookie Management
- Cookie consent banner on first visit
- Granular cookie preferences available
- Browser settings to control cookies
- Regular cookie policy updates
We are committed to protecting children's privacy:
- Our services are not directed to children under 13
- We do not knowingly collect information from children under 13
- Parents can request deletion of their child's information
- Users aged 13-18 require parental consent
If you believe we have collected information from a child under 13, please contact us immediately.
We may update this privacy policy from time to time. When we do:
- We will post the updated policy on our website
- We will notify you via email for significant changes
- The "Last Updated" date will be revised
- Continued use constitutes acceptance of changes
We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
- Email: privacy@maxsim.com
- Phone: +1 (555) 123-4567
- Address: 123 Business Ave, Suite 100, City, State 12345
EU Representative
- Email: eu-privacy@maxsim.com
- Address: European Office Address
We will respond to your privacy-related inquiries within 30 days.
