Terms of Service

By accessing and using KosovaConnect eSIM services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

KosovaConnect provides eSIM (embedded SIM) services that allow users to connect to mobile networks without the need for a physical SIM card. Our services include:

• Digital SIM profiles for mobile connectivity
• Data plans for various countries and regions
• Customer support and technical assistance
• Account management tools and services

To use our services, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete registration information
• Have a compatible eSIM-enabled device
• Maintain the security of your account credentials

You are responsible for all activities that occur under your account and for maintaining the confidentiality of your account information.

Payment terms and conditions:

• All payments are due at the time of purchase
• Prices are subject to change without notice
• Refunds are available within 7 days for unused eSIM profiles
• Corporate accounts may have different billing arrangements

We accept major credit cards, PayPal, and other payment methods as indicated during checkout. All transactions are processed securely using industry-standard encryption.

When using our services, you agree to:

• Use the service only for lawful purposes
• Not exceed the data limits of your chosen plan
• Not share your eSIM profile with unauthorized users
• Comply with local laws and regulations in your usage area

We reserve the right to suspend or terminate service for violations of these terms or excessive usage that impacts network performance.

We are committed to protecting your privacy and personal data. Our privacy practices are detailed in our Privacy Policy, which forms part of these terms. Key points include:

• We collect only necessary information to provide our services
• Your data is protected using industry-standard security measures
• We comply with GDPR and other applicable data protection regulations
• We do not sell your personal information to third parties

While we strive to provide reliable service, we cannot guarantee 100% uptime or coverage. Service availability depends on:

• Local network infrastructure and coverage
• Device compatibility and configuration
• Environmental factors and network congestion
• Maintenance and upgrades by network partners

We are not liable for service interruptions beyond our reasonable control, including but not limited to natural disasters, government actions, or third-party network issues.

To the maximum extent permitted by law, KosovaConnect shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Service interruptions or delays
• Unauthorized access to your account or data
• Third-party actions or network issues

Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

Either party may terminate this agreement:

• You may cancel your account at any time through your account settings
• We may terminate your account for violation of these terms
• We may discontinue services with 30 days' notice
• Termination does not affect your obligation to pay outstanding charges

Upon termination, your access to the service will cease, and any unused credits may be forfeited unless otherwise specified.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. We will notify users of significant changes via:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications where applicable

Continued use of our services after changes constitutes acceptance of the modified terms.

If you have any questions about these Terms of Service, please contact us:

• Email: legal@maxsim.com
• Website: https://maxsim.com
• Support: Available 24/7 through our website